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COMPLAINT
HANDLING

Detail of Contact Person(s) designated to handle complaint are as follows :-
Department	Contact Mail	Telephone #
Head of Compliance	complaints@fs.com.pk	021-35612291-94 Ext. (304)

Customer Complaint & Conflict Resolution Policy

DISCLAIMER: “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained.”